Interaction rituals. State of the art. This may have consequences for the decoding of others’ emotions because we cannot make use of nonverbal cues in the interpretation of incoming messages. Some of the earliest forms of communication devices included runners and … practice lens for studying technology in organizations. Paper presented at the third European conference on computer-supported cooperative work, Milan, Italy. What is the impact of work intruding in our private life on both performance and general well being? Gilovich, T., Savitsky, K., & Medvec, V. H. (1998). One of the functions of nonverbal cues in F2F communication is that the ambiguity of a message is reduced. For example, feedback on performance is considered an important resource for the receiver because it is a first step to improvement and personal development (Bakker et al., 2003). Job demands and resources also interact with each other and produce combined effects. Journal of Business Communication, 32, 49-64. Ashforth, B., & Humphrey, R. (1995). Rood, S. (2005). Electronic communications, improve efficiency and productivity, but poorly written emails can cause internal strife, low morale, and loss of clients. Journal of Information Science, 27, 417-425. The results showed that e-mail was cited as the primary cause of personal information overload. It is a mobile tool that contains functions to facilitate our work. In W.B. Electronic communication, like online forums, gives you a place to complain about work. Papers with opposing views and conflicting data were all included. Online access anytime, anyplace, differed the way communicators engage in e-mail (e.g., Lyytinen & Yoo, 2002a). Most of the literature on CMC has focused on text-based e-mail communication (e.g., Byron, 2008; Dawley & Anthony, 2003; Friedman & Currall, 2003; Kruger, Epley, Parker, & Ng, 2005). The Cues filtered out, cues filtered in: This theoretical paper aims to overview the impact of (mobile) e-mail on organizational life. And, in fact, the increasing use of mobile devices in business has given the experience of e-mail a new dimension. Philadelphia, PA, US: Taylor and Francis. We are communicating more, faster, and better than ever before. E-mails constantly ask for attention and intrude our working schedule. Retrieved 17 March, 2009, from http://www.tandf.co.uk/journal/titels/... Nickerson, R. S. (1999). job. Walther, J. It can be an influential cue in interpreting a message. Therefore, it is interesting to examine the balance between formal and casual communication among workers. The benefits of e-mail are quite obvious for the sender. work. ), Wireless world: social and interactional aspects of the mobile age (pp. Over the last two decades, our lives have been slowly taken over by technology. We included studies that (1) handled the subject of e-mail communication in general, (2) had an interaction setting, preferably a focus on organizational communication, (3) had a focus on mobile technology, and (4) were identifiable as organizational psychological, social psychological and behavioral in nature. The databases included were PsychInfo, Business Source Premier and web based databases like Google Scholar. (2002). Nickerson, R. S. (2001). Technology can generate information far more faster than most people can process it. As a result of spending much quality time together, users develop deep relationships with their smartphone (e.g., Lyytinen & Yoo, 2002b; Rheingold, 2002). Relationship However, in an organizational setting we face two difficulties. Crackberrys: exploring How Does Technology Impact Your Daily Life? Deckop, J., Cirka, C., & Andersson, L. (2003). However, many people have a natural reluctance in communicating undesirable feedback, which is in the literature known as the “mum effect” (Rosen & Tesser, 1970). For example, it might be easier to regulate our own emotions. First, the effects of being away from the office environment and being physically separated from colleagues. In conclusion, we can argue that delivering negative feedback can be stressful and unpleasant for both the sender and the recipient. Kiesler, S., & Sproull, L. (1986). The illusion of community in electronic support groups. The main reason for having a smartphone is to send and receive e-mails (Middleton, 2007). The still increasing use of smartphones in business creates an environment characterized by nomadic working and a network of information flows and continual communication (e.g., Castells, 1996; Hassan, 2003; Hörning, Ahrens, & Gerhard, 1999). Most people find it difficult to engage in parallel activities, so engaging in a new activity (for example answering an incoming phone call or e-mail) leads automatically to disengagement in the ‘old’ activity (for example the conversation you were in before the phone call or e-mail interrupted). Examples are a high work pressure, emotionally demanding interactions with colleagues or clients, and an unfavorable physical environment. (1992). The company’s increasing expectations regarding availability suggest that employees feel compelled to immediately respond to work-related messages even during leisure time (Davis, 2002). Lewig, K., Xanthopoulou, D., Bakker, A.B., Dollard, M., & Metzer, J. Work-home interference: How does it manifest itself from day to day? Oxford, UK: Oxford The search was restricted to English-language papers, which were published from 1990 some classic studies excepted. the customer smile. In S. Kiesler (Ed. Administrative Science Quarterly, 44, 57-81. The way in which employees manage time and attention in relation to answering e-mail is susceptible to mismanagement. However, although there was a small overall increase in number of e-mails, the officers did not feel that the mobile technology contributed to information overload. ), Contexts of computer-mediated communication (pp. ), Wireless world: social and interactional aspects of the mobile age (pp. Finding a happy medium: Explaining the negative effect E-mail communication requires intent and planning which automatically reduces spontaneity and opportunities for social support. Scandinavian Journal of Work Environment & Health, 32, 482-492. Ergonomics, 42, 573-583. Electronic media plays a crucial role promoting communication in the society through various ways. The rise of networked society. B., & Tidwell, L. C. (1995). Positive feedback is not that difficult to deliver because it usually makes the receiver happier. 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