As other reviewers have noted, this company seems to have only one aim, which is to take your money. Harbour Cottage - 4 Bedroom Holiday Cottage in sleeps 6 people with wifi, parking, a garden perfect for last minute breaks Pretty Poor Experience of Suffolk Secrets. We visited Walberswick in Suffolk last week and booked through Suffolk Secrets.We'd been told that due to COVID we'd need to book in at 7pm and leave by 9am. We are truly sorry to hear about your experience, we hold all our properties to the highest of standards and we apologise that you didn't feel we delivered that on this occasion. Unbelievably poor customer service. We queried this before arrival but were sent a standardised response. Mrs S Clayden Interesting to read the not on the front door "Our team are working very hard and are on hand to offer excellent service" - I DON'T THINK SO "We are available to help you with enquiries during normal office hours" - I DON'T THINK SO.I'm hoping I get a call from Suffolk Secrets. Reviews from Suffolk Secrets employees about Suffolk Secrets culture, salaries, benefits, work-life balance, management, job security, and more. We couldn’t believe the service we received and effort put in for a listing that is free! Suffolk Secrets website view. Definitely a site to promote your business and get your details out there - Thank you Alex and Suffolk Business Directory, Highly recommend Alex Redgrave very Professional sorted out our listing and created an amazing logo for our business, great communication and went the extra mile, excellent customer service and wouldn’t hesitate to use again, Alex is absolutely spot on so helpful all the way through the process,really good for buissness highly recommended . Since then I have heard nothing. We are proud of our usual standards of customer service and sincerely hope that you will allow us to demonstrate these to you in the future. Would highly recommend joining. With young children a check in time of 7pm makes life very difficult when that is their usual bedtime! We are proud of our usual standards of customer service and sincerely hope that you will allow us to demonstrate these to you in the future. It wasn’t on a whim that we cancelled- the house was simply unavailable to us. Starta en online-diskussion om suffolk-secrets.co.uk och skriv en recension Suffolk Secrets Each of Suffolk Secrets 500+ cottages have been independently assessed for quality by VisitEngland. Very helpful and brilliant service. 595 2110 44. Real reviews from real people. Arrived at the new COVID time of 7pm on a wet miserable day trying to kill time in Suffolk. I would not choose to use this company again.Finally received refund. We are proud of our usual standards of customer service and sincerely hope that you will allow us to demonstrate these to you in the future. Review of Southwold Pier. Suffolk Secrets is the largest self-catering holiday cottage agency in Suffolk with over 440 beautiful holiday homes to choose from across the county. Very professional and excellent communication. I've only rated it higher for the property being OK but not for the service. Find a businesses trust across multiple review sites with a quick glance. Join the 25 people who’ve already contributed. We pride ourselves on offering high quality accommodation and we sincerely apologise that this was not the case in this circumstance. THE HIDDEN SECRETS OF SUFFOLK. Thank you very much! | Read 21-40 Reviews out of 25 Subsequently we received a confirmation e-mail from Suffolk Secrets confirming the booking. Recommend that all local business advertise themselves on this platform. There are 70 Suffolk Secrets coupons for you to choose from: 13 Discount Code and 57 deals. Leave a Suffolk Secrets review to help others save money with the best cashback offers around. Given the 10 hour clean time they had now allowed themselves for the property we were understandably irritated by how dirty it was when we arrived. I too have been hugely disappointed by Suffolk Secrets during the Covid 19 pandemic, having been a regular customer for many years.I booked Tynewold for 3 households for one week beginning July 31st. As it was within a month of the holiday we were asked to pay the full amount - around £1800. We came from outside in the rain to inside and a flood. Subscribe to our newsletter if no promotions satisty you at the moment. We had no hot water all weekend and despite trying to contact Suffolk Secrets for some financial compensation they don’t clearly want to know. We were told we would get a refund if COVID rules meant we couldn’t go there for the dates booked. Thank you. COVID restrictions did indeed change and resulted in the house being unavailable to us. We were grateful.We arrived at 5pm. Suffolk Secrets is a trading name of The Original Cottage Company Limited, which is a family-owned private limited company incorporated in England (registered number 06951692). We want to do all we can to ensure we provide the level of customer service we pride ourselves in, we hope that you will allow us to demonstrate this to you in the future. suffolk-secrets.co.uk Suffolk holiday cottage - Swan Meadows, Blythburgh Swan Meadows, Blythburgh - Swan Meadows is a beautifully converted Victorian apartment situated … The volume of transfers and refunds our team have needed to work through has been in the thousands, due to the sheer volume of enquiries, we are not able to get back to you as quickly as either you or we would like. Dirt and grime on doors, spider webs on the internal oven hood etc.. etc... What a way to arrive.On day two I took some pictures of the above and sent them to Suffolk Secrets. No need to register, buy now! Do not book a holiday with this company. In regards to the property cleanliness and description, our team is looking into this as a priority. Find out what genuine customers have said about suffolk-secrets.co.uk. Contact us 0203 637 0812 {{ ui.openText }} Instant book Professionally managed ... Suffolk Secrets are delightful to deal with and Barnaby Cottage was perfect in every way for our family weekend. If it hadn’t been for a local handyman coming to sort it out at the owners expense then we would have to had to go home later that night. Neighbours warned us off quite aggressively when we parked (perfectly legally) outside. I will recommend him to everyone with pleasure. I would not recomend this company to anyone. The properties are overpriced, over sold (flattering photos and estate agent speak descriptions that are technically accurate but don't mention the shoddy mattresses, uncomfortable furniture and threadbare carpets) and on one occasion the cottage was simply filthy. Join the 25 people who ’ ve already contributed being OK but not the! Our experience Suffolk Secrets 500+ cottages have been independently assessed for quality by VisitEngland be told a blank no and! 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